costs of care

Hospitals
Nurse providing care and advice to a patient in a hospital setting

Quality Isn’t Just a Checkbox — Can Better Workforce Skills Drive Lower Costs?

Healthcare quality isn’t improving at scale, despite advances in technology, because many systems treat it as another compliance task rather than a priority. Stephanie Mercado, CEO of the National Association for Healthcare Quality (NAHQ), argued that investing in workforce skills and standardizing roles can drive safer, higher-quality care while delivering measurable cost savings — as shown by successes at the VA, Kaiser Permanente and Christus Health.

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